The brand new SAP Services and Support eBook describes SAP's choices in a clear, comprehensible way and addresses differences amongst the requirements of latest consumers and professional customers.
Qualified Chat for VAR-d support companions and their conclusion consumers A functionality permitting VAR-shipped support companions to employ Expert Chat for his or her end customers' methods is at the moment not offered.
A nicely-documented scenario improved facilitates processing and will save time Find out more about the Get Support software.
You may watch The provision and e book the session by means of SAP for Me though accessing your circumstance facts.
In case you have any questions on these or other support subjects, be sure to tend not to be reluctant to Make contact with CIC.
From its inception, SAP's Shopper Support has stood out for its expanded part further than bug fixes and concern resolutions. Day by day duties consist of fixing tickets and resolving issues, all aimed toward maximizing shopper enterprise benefit, securing investments, and optimizing SAP operations. We're a proactive small business partner committed to serving to prospects achieve their ambitions.
In case the support engineer is not able to reply my issue through the chat session, will I need to start the situation submission system all over again? No, If your support engineer is struggling to solve your concern at time, they'll carry on the case submission system for yourself.
Am i able to refer back again on the chat session facts in a later on time? Indeed, the chat transcript and all attachments will likely be recorded within your case log for the comfort.
After you open a assistance connection, You will need to check the read more proposed Route string which describes the path involving your PC along with your SAProuter. By default the Route string will contain the parameters taken care of from the method facts, that may be adjusted if needed.
Put the kettle on and realize that sap support services we’re coming to avoid wasting the working day, you’ll be back again up and managing right away.
Take note: Company requests are supposed for plan responsibilities as part of your cloud solutions, that happen to be unrelated to unpredicted assistance delays or disruptions.
If you're an on-premise buyer, ensure that your distant relationship is open and provide particular, valid conversation knowledge. See SAP Awareness Foundation Article 2633442 for specifics.
The brand new SAP Services and Support book clarifies SAP's choices in a transparent, comprehensible way and addresses variations among the requirements of latest shoppers and experienced customers.
SAP is not going to raise charges for current SAP click here Organization Support contracts throughout the First interval 1 and very first renewal interval two.3 After the agreement is out of your initial price tag lock SAP may perhaps boost the support selling price by CPI on annually basis, topic to agreement phrases.